This course is to introduce participants to business concepts and current business issues. The goal is to improve your critical and analytical thinking skills and refine your business decision-making in this introductory course.
In this course, participants will explore the marketing process, from identifying and targeting your customer base to creating value that will appeal to your consumers, and marketing and distributing your product. This will also encourage participants to build a process/product with the end goal in mind.
Prepare for the professional world of customer service by focusing on interpersonal interactions to include computer etiquette as it relates to business communications and best practices in best in class global standards of customer service.
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